Refund policy

At Quick.Flex your satisfaction is our priority. If you are not completely happy with your purchase, you can request a refund within 30 days of delivery. Items must be returned in their original condition, unused, and with all packaging intact. To request a refund, contact us at flexquick82@gmail.com  your order details, and we will guide you through the process. Once we receive and inspect your return, approved refunds will be processed to your original payment method within 5–7 business days. Please note that return shipping costs are the customer’s responsibility unless the return is due to our error, such as a wrong or defective item.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

The following items cannot be returned:

  • Personalized or customized products

  • Digital products

  • Products marked as “Final Sale”


Exchanges

  • If you received a defective or incorrect item, we will gladly exchange it at no extra cost.

  • Please contact us within 7 days of receiving the item with photos and details of the defect or error.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable unless the return is due to our error.